Refund and Cancellation Policy

1. Nature of Our Services

Baveja Properties And Associates may assist customers with:

• Residential property buying and selling
• Flats and apartments
• Villas and independent houses
• Builder floors
• Residential plots and land
• Commercial properties
• Shops and retail spaces
• Offices and showrooms
• Property rentals
• Residential leasing
• Commercial leasing
• Property investment assistance
• Property search and consultancy services

The applicable cancellation and refund terms may differ depending on the type of transaction and the party receiving the payment.

2. Property Booking Amounts

Where a customer pays a booking amount, token amount, advance, earnest money or other amount for a property, the refund and cancellation terms will generally be governed by the applicable booking form, allotment letter, agreement for sale or other written agreement.

Where the payment is made directly to a developer, promoter, property owner, landlord or other third party, the refund obligation will ordinarily be determined by the terms applicable between the customer and that party.

Baveja Properties And Associates does not independently determine or guarantee the refund of an amount that has been received directly by another property owner, developer, promoter or landlord.

3. Cancellation by the Customer

A customer who wishes to cancel a property booking, property transaction or related service should submit the cancellation request in writing.

The request should contain:

• Customer's name
• Contact details
• Property details
• Booking or transaction reference, if applicable
• Date of payment
• Amount paid
• Reason for cancellation
• Relevant payment or booking documents

Cancellation will be processed in accordance with the applicable agreement and the terms communicated at the time of booking or engagement.

For RERA-regulated projects, the rights of the allottee and the promoter will also be subject to the applicable provisions of the Real Estate (Regulation and Development) Act, 2016, Rajasthan RERA Rules and the relevant agreement.

4. Cancellation of RERA-Regulated Property

For applicable RERA-registered projects, cancellation and refund matters are governed by the applicable RERA provisions and the agreement executed between the allottee and promoter.

Under the Rajasthan RERA model agreement, where an allottee cancels or withdraws from a project without any fault of the promoter, the promoter may be entitled to forfeit the applicable booking amount, while the balance amount is to be returned within the period specified under the applicable terms. The Rajasthan model agreement specifies 45 days for such balance refund.

Where cancellation or withdrawal occurs because of a default or failure attributable to the promoter, the allottee's rights may be different and may include refund and applicable interest or other remedies under RERA.

Customers should review the specific agreement applicable to their property before cancelling.

5. Cancellation of Rental or Lease Transactions

For rental and lease transactions, cancellation, termination, security-deposit refunds, notice periods, lock-in periods, brokerage and other financial terms will be governed primarily by the applicable rent agreement, lease agreement or other written arrangement between the landlord and tenant.

Unless expressly agreed otherwise in writing:

• Advance rent may be subject to the terms of the rental agreement.
• Security deposits are subject to the applicable rental or lease terms.
• Notice periods must be followed according to the executed agreement.
• Lock-in-period obligations, where applicable, will be governed by the agreement.
• Any deductions from a security deposit should be based on the applicable agreement and legitimate outstanding obligations.

Baveja Properties And Associates is generally not responsible for refunding a landlord's security deposit where the deposit was paid directly to the landlord.

6. Brokerage and Consultancy Charges

Where Baveja Properties And Associates provides brokerage, consultancy, property search, transaction assistance or other professional services, applicable service or brokerage charges will be communicated to the customer before or during the relevant transaction.

Once a brokerage or consultancy service has been substantially completed or a transaction has been successfully facilitated, the applicable professional fee may become payable and may not be refundable, subject to the agreed terms.

Any advance paid specifically for a service will be considered for refund according to the agreed service terms and the stage at which the service is cancelled.

7. Failed Property Transactions

A property transaction may sometimes fail because of circumstances involving the buyer, seller, landlord, tenant, developer, promoter, financial institution, documentation, title verification, approvals, financing, legal issues or other circumstances beyond the control of Baveja Properties And Associates.

Where Baveja Properties And Associates has received an amount on behalf of a customer and is responsible for returning that particular amount, the refund will be handled according to the applicable agreement and transaction terms.

Where the amount has been paid directly to another party, the customer may need to seek the refund directly from that party, subject to the applicable agreement and law.

8. Non-Refundable Expenses

Certain expenses may not be refundable where they have already been incurred or paid to third parties, including where applicable:

• Government charges
• Registration charges
• Stamp duty
• Documentation charges
• Legal or professional fees
• Property inspection expenses
• Administrative charges
• Third-party service charges
• Bank or financial institution charges
• Taxes or statutory charges

The applicability of such charges will depend on the particular transaction and applicable law.

9. Refund Processing

Where a refund is approved and Baveja Properties And Associates is responsible for processing the refund, the customer may be required to provide appropriate payment and transaction details.

Refunds will ordinarily be made through the original or an appropriate verified payment method, subject to applicable banking procedures.

The processing time may depend on:

• Verification of the cancellation request
• The applicable agreement
• Confirmation from the relevant property party
• Completion of documentation
• Bank/payment processing time
• Any applicable statutory or contractual requirements

Where another party is responsible for the refund, the applicable refund timeline will be governed by the agreement with that party.

10. Cancellation Request Procedure

Customers can submit a cancellation request by contacting Baveja Properties And Associates using the contact details provided below.

After receiving the request, we may review:

1. The property and transaction details.
2. The applicable booking or service agreement.
3. The amount and recipient of the payment.
4. The reason for cancellation.
5. Applicable contractual terms.
6. Applicable RERA and other legal requirements.
7. Any outstanding amount or contractual obligation.

The customer will be informed of the applicable cancellation/refund position after the relevant information has been reviewed.

11. No Automatic Refund Guarantee

Publication of this policy does not create an automatic right to a refund in every property transaction.

Refund eligibility depends on the applicable agreement, payment recipient, nature of the transaction, cancellation reason and applicable laws and regulations.

Nothing in this policy is intended to restrict any statutory rights available to a customer under applicable law.

12. RERA Compliance

For transactions involving projects or promoters regulated under RERA, the applicable provisions of the Real Estate (Regulation and Development) Act, 2016, Rajasthan RERA Rules and applicable orders, regulations and agreements will prevail where applicable.

The official Rajasthan RERA portal provides information and facilities relating to registered projects, promoters, agents and complaints.

Customers are encouraged to verify the relevant RERA registration and project information before making a property investment. ( Raj-RERA )

13. Disputes and Complaints

If a customer has a dispute concerning cancellation, refund, brokerage, property booking, rental deposit or any other transaction, the customer should first contact Baveja Properties And Associates so that the matter can be reviewed.

Where a dispute concerns a developer, promoter, landlord, seller or other third party, the customer may need to approach the concerned party under the applicable agreement.

Nothing in this policy prevents a customer from exercising any legal or regulatory remedy available under applicable law.

14. Changes to This Policy

Baveja Properties And Associates may update this Refund and Cancellation Policy from time to time to reflect changes in our services, contractual practices or applicable legal requirements. The updated policy will be published on this page with the revised effective date.